Submit your claim

Is your consignment damaged or missing? We apologise for the inconvenience. Please submit your claim by filling out the claim form provided below. Please upload as much documents and details as possible. After we received all documents we will start assessing you claim. Our aim is to contact you within ten business days.

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Fields marked * are required.

What is the reason for your claim?*

Is your shipment insured?*
YesNo

To process your claim, we need the following files:

In case of damages:

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